Privacy & Data Protection Policy

Effective Date: September 2026 | Last Updated: September 28, 2026

1. Overview & Scope

Axis IT Solutions ("we", "our", or "us"), headquartered at #401, Shyam Chabbra Vihar, SD Road, Secunderabad, Telangana 500003, operates as an enterprise electronic security and systems integration partner. This Privacy Policy outlines how we collect, process, manage, and safeguard information collected through our website (axisit.in) and during our commercial installations of CCTV surveillance, biometric access control, and network infrastructure.

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2. Client Surveillance Data & CCTV Footage Confidentiality

We adhere to strict zero-retention principles regarding customer surveillance recordings:

• Local Client Ownership: All video recordings generated by cameras installed by Axis IT Solutions are stored exclusively on on-premises Network Video Recorders (NVRs) or client-owned private servers.
• No Cloud Harvesting: Axis IT Solutions does not copy, harvest, stream, or retain customer surveillance footage on our proprietary servers.
• Authorized Maintenance Access: During on-site AMC preventative maintenance or troubleshooting, our technicians access NVR configurations solely in the presence of designated client representatives.

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3. Biometric & Identity Authentication Data

In compliance with the Digital Personal Data Protection Act (DPDP Act) and global best practices:

• Irreversible Mathematical Hashes: Biometric facial recognition and fingerprint terminals supplied by Axis IT Solutions (eSSL, ZKTeco, Matrix) convert physiological features into proprietary mathematical templates. Raw photographs or raw fingerprint images are not stored.
• Client Database Boundary: Attendance and payroll logs sync directly to client-configured HRMS platforms (SAP, Darwinbox, Zoho, Keka, GreytHR) via encrypted database ODBC connections or local APIs.

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4. Information Collected on This Website

When you interact with our website forms, estimate calculators, or AI chatbot, we collect:

• Contact Details: Name, business email, Indian 10-digit mobile number, organization name, and site location in Telangana.
• Project Specifications: Selected security equipment, camera count, facility type, and technical requirements submitted for Bill of Quantities (BoQ) generation.
• Usage Analytics: Anonymized browsing metrics (pages viewed, session durations) utilized strictly to optimize system performance and navigation.

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5. Third-Party Disclosures

We never sell, rent, or monetize client contact details or project specifications. Information is shared only with:

• Authorized OEM Warranty Registration: Serial numbers and institutional contact details provided directly to hardware manufacturers (Hikvision, CP Plus, Dahua, Matrix) to activate official manufacturer warranties.
• Law Enforcement Mandates: Where strictly required by applicable Indian state or central legal authorities under formal statutory requests.

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6. Grievance Officer & Contact

For inquiries regarding our data handling protocols or to exercise data modification requests: