Effective Date: September 2026 | Last Updated: September 28, 2026
1. Agreement & Acceptance
By issuing a Purchase Order (PO), approving a formal Bill of Quantities (BoQ), signing an Annual Maintenance Contract (AMC), or engaging Axis IT Solutions ("Company") for security installations, the Client agrees to be bound by these Terms and Conditions.
2. Genuine OEM Hardware & Warranty Terms
All electronic security hardware supplied by Axis IT Solutions is 100% genuine and procured through authorized Indian distribution channels:
- Manufacturer Warranty: CCTV cameras, NVRs, biometric terminals, and network switches carry 1 to 3 years of standard OEM warranty against manufacturing defects.
- 1-Year Turnkey Installation Warranty: All newly installed turnkey projects include 12 months of free on-site labor support covering camera focus tuning, cable connector maintenance, and firmware updates.
- Standby Loaner Equipment: During warranty RMA repair cycles for contracted clients, Axis IT Solutions provides temporary loaner cameras or NVR units to maintain 24/7 security continuity.
- Warranty Exclusions: Physical tampering, lightning strikes/power surges beyond rated surge-protector tolerances, water immersion of indoor-rated cameras, and third-party technician modifications void warranty coverage.
3. Guaranteed 4-Hour Emergency AMC Service Level Agreement (SLA)
For contracted Annual Maintenance clients located across Hyderabad and Secunderabad:
- SLA Timeline: We guarantee an on-site technician response within 4 clock hours from ticket logging for total system failure (NVR down, entire campus perimeter offline, or main entry gate turnstiles jammed).
- Scheduled Preventative Visits: Monthly/quarterly routine maintenance includes optical lens dust cleaning, camera angle realignment, NVR hard disk S.M.A.R.T. health checks, UPS battery load testing, and cable conduit inspections.
4. Site Access & Installation Prerequisites
To ensure safe and timely execution of installations:
- Site Readiness: The Client shall provide unhindered access to conduits, false ceilings, shaft risers, electrical power points (230V AC raw/UPS), and server rack rooms during agreed deployment hours.
- Permissions & Approvals: Client is responsible for securing internal permissions from building owners, facility managers, or local resident associations for wall drilling, core cutting, or outdoor pole mounting.
5. Commercial Quotations & Payment Schedules
Unless otherwise agreed in a formal commercial contract:
- Quotation Validity: Official BoQ quotations remain valid for 30 calendar days from the date of issuance due to fluctuating semiconductor and optical hardware rates.
- Turnkey Project Milestone: Standard billing milestones are 50% advance mobilization with PO, 40% upon physical delivery of hardware at site, and 10% upon final testing, commissioning, and handover sign-off.
6. Governing Law & Jurisdiction
These terms are governed by the laws of India. Any legal disputes arising out of contracts or services shall be subject exclusively to the courts of competent jurisdiction located in Secunderabad / Hyderabad, Telangana.